Techripper (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://techripper.co.uk or engage with our services.
We are Techripper, a London-based IT support and technology solutions business providing hardware and software repairs, system upgrades, and on-site technical assistance to individuals and businesses.
We take appropriate technical and organizational measures to safeguard your data from loss, misuse, or unauthorized access.
This includes encryption, secure hosting, and restricted access to sensitive data.
While we strive to ensure the highest standards, no online transmission can be guaranteed 100% secure.
10. International Data Transfers
Your data is processed and stored in the United Kingdom.
If we use service providers outside the UK (for example, email or cloud services), we ensure that data transfers comply with UK GDPR adequacy regulations and standard contractual clauses.
11. Lead Forms and Advertising
When you submit your details via online advertising (such as Facebook, Instagram, Tiktok, Youtube, X or Google lead forms), we collect the data you provide to contact you about your enquiry.
This data is used solely for responding to your request and is not shared with third parties for unrelated marketing.
12. Changes to This Policy
This data is used solely for responding to your request and is not shared with third parties for unrelated marketing.
We encourage you to review this page occasionally to stay informed.
13. Booking Forms and Service Requests
When you submit a booking form, request a quote, or schedule a callout through our website or partner platforms, we collect the information necessary to provide the requested service.
This may include:
Name, address, contact number, and email address
Service type, device details, and preferred appointment time
Additional notes provided by you regarding your issue or request
This information is used solely to manage your appointment, provide a quotation, or deliver the requested service.
Your booking information is stored securely and not shared with any unrelated third parties.
14. Service Provision and On-Site Visits
When you engage TECHRIPPER for on-site IT support or collection/drop-off services:
Our engineers may need to access your devices, networks, or systems as part of diagnostic or repair work.
Any personal or sensitive information encountered during this process is treated as strictly confidential and not copied, shared, or retained beyond the scope of the service.
Our staff operate under strict confidentiality agreements and professional standards.
All TECHRIPPER engineers, technicians and staff are DBS-checked to ensure trust and safety during on-site visits and service engagements.
15. Remote Access and Session Recording
When providing remote support services, we may use secure remote access tools (such as AnyDesk, TeamViewer, MS Teams or similar platforms) to diagnose and resolve issues.
Remote sessions are initiated only with your explicit consent, and you can end the session at any time.
With your permission, remote sessions may be recorded for training, quality assurance, or security purposes.
Any recordings are stored securely and retained for a maximum of 90 days unless required for longer by law or contractual necessity.
No remote session is conducted without your knowledge or authorization.
16. Call and Communication Recording
For quality, monitoring and training purposes, we record or monitor telephone calls and digital communications (such as live chats or emails). We may further use this data for:
Staff training and service quality improvement
Verifying details of your requests or agreements
Security and compliance purposes
All recordings are kept confidential, stored securely, and retained for no longer than 6 months, unless required by legal or regulatory obligations.
You may request access to a copy of your call recording where legally permissible.
17. Processing at Homes and Business Premises
During on-site visits or collections at residential or business locations:
Our engineers will only collect and process information directly relevant to the service being provided.
Any access to personal or corporate data will be limited strictly to the tasks required (e.g. data migration, device setup, or troubleshooting).
Engineers are prohibited from retaining or transferring any personal or confidential data outside your premises unless specifically authorized and necessary for completing the service.
TECHRIPPER upholds data minimization principles and ensures all data processed off-site is encrypted and handled securely.
18. Staff Conduct, Identification, and Compliance
All TECHRIPPER engineers:
Carry valid photo identification and operate under strict confidentiality policies.
Are DBS (Disclosure and Barring Service) checked prior to field deployment.
Follow professional standards in line with UK Data Protection Act 2018 and UK GDPR obligations.
Receive ongoing cybersecurity and data protection training to ensure the secure handling of customer data.
Customers are encouraged to verify engineer credentials upon arrival and contact TECHRIPPER immediately at support@techripper.co.uk if they have any concerns regarding identification or conduct.
19. Data Handling for Recovery, Migration, and Diagnostic Services
During certain IT services — including data recovery, data migration, cloning, extraction, validation, or diagnostics — TECHRIPPER may temporarily copy customer data to our secure local or cloud-based data servers to complete the requested service.
We handle this data in accordance with strict internal controls:
Data is encrypted at rest and in transit using industry-standard encryption protocols.
Access to data is restricted to authorized engineers assigned to your service only.
Data is not shared, viewed, or analysed beyond the explicit purpose of performing the requested technical task.
Where possible, non-essential personal information is excluded or anonymized during processing.
All copied data is treated as confidential and subject to our internal Data Protection and Cybersecurity Policy.
20. Data Integrity and Validation
When conducting data-related services such as recovery or migration, TECHRIPPER follows strict validation and verification steps to ensure:
Data is transferred accurately, completely, and without unauthorized alteration.
Any corrupted or inaccessible files identified during recovery are reported to you transparently.
We perform integrity checks to verify that data has been successfully restored or migrated before completion.
We never modify, delete, or access personal files unless such actions are required to repair or recover data and have been explicitly authorized by you.
21. Data Loss Prevention and Security Controls
TECHRIPPER employs multiple safeguards to prevent unauthorized access, alteration, disclosure, or loss of customer data, including:
Encrypted local and remote storage environments.
Secure, access-controlled workstations and servers.
Regular security updates, antivirus protection, and malware prevention systems.
Enforced password and access management policies.
Regular internal audits of data handling procedures.
In the event of a data breach or loss, TECHRIPPER will notify affected individuals and the Information Commissioner’s Office (ICO) in accordance with UK GDPR breach notification requirements.
22. Data Retention and Disposal Policy
TECHRIPPER retains service-related and customer data only for as long as necessary to fulfil the purpose for which it was collected or as required by law.
Typical retention periods include:
Temporary backup copies from data recovery or migration services: retained for up to 30 days after service completion, then securely deleted or overwritten.
Service records, invoices, and diagnostic reports: retained for up to 6 years (for legal and tax purposes).
Device logs or anonymized diagnostic metrics: retained up to 12 months for quality improvement.
Once the retention period expires, data is securely erased using certified data destruction methods in compliance with the UK GDPR and ISO/IEC 27001 standards for information security.
We do not retain copies of your files or backups beyond the specified retention window unless expressly authorized by you in writing.
